12/20/2023 0 Comments Dtmf phone![]() As no sensitive information ever enters the organisation’s contact centre and the customer can trust that their payment data is protected.You’d be excused for thinking that these letters are what you’d find when you dip your spoon into some alphabet soup, but they actually refer to some important telephone technology! The telephone world is full of these acronyms, and while you may not know what they stand for or how they work, they play a big role in our daily lives. Once the transaction data is verified by the system, the payment service provider (PSP) seamlessly processes the payment. The agent never sees the sensitive card number, is unable to write any details down but is still informed if the card details are valid and when payment is successful. ![]() Whilst the customer inputs their card details into their phone, the tones that are generated from each key are intercepted and the agent is presented with masked data that is stripped of any sensitive information. ![]() In any of these circumstances, there will always be risks behind them, this may be from hackers gaining access to call logs or logged card details, along with ‘rogue agents’ copying customer data for malicious purposes.ĭTMF masking is a great way of reducing these risks and adhering to PCI-DSS. For a lot of customers, making a payment over the phone to an organisation usually means either reading their card details out to an agent, to voice recognition software or inputting digits into their telephone to be received by the organisation.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |